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Transactions:
Cooling off period
When you order from Charms Bridal Wear online, you have the right to cancel the
contract for purchase of goods within seven days following the date
of delivery. If you decide to return your goods then you must
contact us
within the 7 days for a returns authorisation code and the goods
must be returned in the original condition and packaging that they
were received in. No refund will be forthcoming after this period.
You can expect a refund in the same form of payment originally used
for purchase within thirty days of cancellation.
If you are returning any item to Charms Bridal Wear, the package
must be postmarked within seven days from requesting a Return
Authorisation Code. Charms Bridal Wear will not refund any returns
that are postmarked past the seven days and will return your
product(s) to you.
Please note : As our prices include free delivery a fixed
surcharge of £2.00 will be deducted from your refund for each item
returned to cover our despatch and administration costs.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it
at any time before we despatch it. Please see the
Contact us
page for our telephone number. You will need to give us
your name and address details, as well as your order number to
cancel your order and a full refund will be given.
Faulty Goods
Should you find any faults with our products, you must notify us
within seven days of the goods being received where a replacement or
refund will be offered. You must
contact us
within seven days for a Return Authorisation Code. No refund
will be forthcoming after this period. We will issue a refund minus
our standard £2.00 delivery costs, providing such faults have not be
caused by your misuse, negligent handling or improper care of the
goods. Should you decide to exchange, then the delivery costs
will not apply. Any refund will be in the same form of payment
originally used for purchase and issued within thirty days of
notice.
Returning an item
You can return items to us and the card you used to pay will be
refunded within thirty days.
What you need to do:
Email us at
sales@charmsbridalwear.co.uk for a return authorisation code
Place the item/s into their original presentation boxes and
make sure the parcel is sealed securely. You must mark your parcel
clearly as "Returned Goods" and must include the delivery note
that was shipped with your order and indicate clearly the reason
for return
Returns address is:
Charms Bridal Wear
Unit 116
42 Triangle West
Park Street
Bristol
BS8 1ES
For refunds; once we have assessed the items, the money will be
credited back onto the
credit/debit card that was used to place the online order within
30 days.
Return postage will be at the cost of the customer
For refunds, the package must be postmarked within seven days
from requesting a Return Authorisation Code. Charms Bridal Wear
will not refund any returns that are postmarked past the seven
days and will return your product(s) to you.
If instructed to return an item, for your protection, we
recommend that you use a recorded delivery service as we cannot
offer refund or replacement for any goods that are lost in return
delivery to Charms Bridal Wear.
Should you return any items without contacting Charms Bridal Wear
for a Return Authorisation Code, you will subject to an
administration charge of 20% of the total cost of your order.
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